Gemma joined Novell 9 years ago in 1996 and currently manages the GroupWise and ZENworks technical support teams in EMEA, as well as being responsible for driving the services campaigns team. During her time at Novell, Gemma has held various different customer-facing and management roles, including Service Account Manager for the Netherlands, Regional Service Manager for Region North - managing the services business and responsible for the support delivery to large enterprise accounts - and Project Manager.