The Association of Support Professionals (ASP) has announced the winners of its eleventh annual "Ten Best Web Support Sites" competition, a prestigious award that showcases excellence in online service and support. The announcement was made at the Services Industry Summit in Charleston, S.C., at a ceremony on April 22.

The 2008 winners include (in alphabetical order) eight Open Division entries-Check Point Software Technologies, Cisco Systems, Dell, Intuit, Juniper Networks, McAfee, Mentor Graphics, and Novell. In addition, two companies-Articulate and MadCap Software-were named winners in the Small Company Division.

Novell was also named to the ASP's Web Support Hall of Fame, which honors sites that have been named among the "Ten Best" for at least four years.

The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:

    * Overall usability, design, and navigation
    * Knowledgebase and search implementation
    * Interactive features
    * Customer experience
    * The major site development challenge

For more info, visit http://www.asponline.com/awards.html